2021-2024 Strategic Plan

Jump to:

Message from President & CEO | Overview Mission and Core Values |
Guiding Principles | Mission Pillar | Revenue Pillar

 

Message from the President & CEO, Michael Osso


2021 will be a year of transition for the Crohn’s & Colitis Foundation, and for the rest of the world, as we forge a new way forward out of the COVID-19 pandemic. This makes us even more excited about the opportunity to be launching a new strategic plan, building on our learnings from the past plan and the past year, and developing a clear roadmap for the future.

Despite the many challenges of 2020, we see a path towards progress on all sides. On the mission side, we are taking on critical challenges such as improving remission rates, increasing access to care, and advancing new therapies and innovative products. On the revenue side, we are committed to becoming a $100 million organization within the next four years.

Our commitment to our core constituents – patients, caregivers, donors, partners, researchers, and healthcare practitioners – is stronger than ever.

In this plan, you will see that there are several changes from the past, and yet a number of things have remained the same. Our commitment to our core constituents – patients, caregivers, donors, partners, researchers, and healthcare practitioners – is stronger than ever. And at the Foundation, we will be going about our work in an ever-more-integrated and data-driven fashion, with all parts of the Foundation and the inflammatory bowel disease (IBD) community working together to achieve our collective goals.  With our increased focus on impact and metrics, we will be able to report back progress against our goals in a more regular and concrete fashion.  

The Crohn’s & Colitis Foundation is committed to advancing the efforts of diversity and inclusion within the internal and external scope of the organization through this new strategic plan.

Importantly, as an organization that is focused on improving the quality of life of all IBD patients and caregivers, we clearly recognize that diversity and inclusion are necessary to achieve our mission. Inequality and racial injustice have been at the forefront of our national conversation, and continue to lead to racial disparities in healthcare. The Crohn’s & Colitis Foundation is committed to advancing the efforts of diversity and inclusion within the internal and external scope of the organization through this new strategic plan. Through our work in education, support, and advocacy, we are invested in ensuring diverse communities receive the latest IBD information and resources tailored to each population’s need. In our research, we recognize the importance of addressing race in research on the diagnosis and treatment of IBD patients. Furthermore, we are deeply committed to creating a truly inclusive environment in our own workplace, in a way that is also reflective of the diverse patient population we serve.  You can find more information on our current diversity efforts here, and you will see much of this commitment embedded in various strategic initiatives throughout the following plan. 

I am looking forward to moving this new strategic plan ahead, and I hope you will join me and all my colleagues at the Foundation as we advance towards our ultimate goal - cures for Crohn’s disease and ulcerative colitis.

 

Michael Osso, President & CEO

Michael Osso

President & CEO


Strategic Plan overview

The Crohn's & Colitis Foundation is guided by a strategic plan that we develop every four years with significant input from our stakeholders: our staff, volunteers, donors, partners, healthcare professionals, researchers, patients, and caregivers. We view the strategic planning process as a very serious responsibility, ensuring that our resources, expertise, and leadership role within the IBD Community are strategically focused on our diverse community's most urgent needs.

The 2021-2024 strategic plan builds on the previous plan, which guided the Foundation from 2017-2020. The Objectives and Strategies will drive our decisions over the next four years as we allocate resources towards our most important priorities and areas with the greatest opportunities for significant positive impact on our community. Importantly, this strategic plan is also driven by our mission, our core values, and some very important guiding principles, all of which are discussed below.

The strategic plan is divided into our two most essential pillars: Mission and Revenue. Our Mission work drives everything we do, every day. It’s the reason we get up in the morning, and it’s the reason we fundraise. But achieving our Revenue objectives is the only way we will be able to achieve our Mission, so these are inextricably linked.

Mission Pillar - Strategic Plan

In fact, Objective 1 of our Revenue pillar could easily have been part of our Mission pillar, because its focus – expanding our reach (in other words, helping more patients and caregivers find the support and resources that are available to them through the Foundation) – is an important route to helping improve the quality of life of children and adults who are affected by IBD. As such, our organization must focus on both Mission and Revenue to achieve our ultimate vision – a world without IBD.

Revenue Pillar - Crohn's & Colitis Foundation strategic plan

Mission and values

Our Mission

The mission of the Crohn's & Colitis Foundation is to cure Crohn's disease and ulcerative colitis, and to improve the quality of life of children and adults affected by these diseases. 

Our Core Values

Compassion, Integrity, Leadership, Collaboration, and Inclusion. Read more about these here.

 

Read more about our essential pillars and principles below:

Guiding Principles

Several concepts drove the development of all of our strategies:

Strong and Diverse Patient Focus

Patient centricity is at the heart of everything we do, and we strive to ensure that the diversity of patient experience is reflected in all of our initiatives and programs. 

Impact Driven

The Foundation will establish key metrics and critical milestones for all initiatives, to clearly demonstrate success as we move toward ensuring and consistently delivering and communicating positive impact on the IBD community and the accomplishment of our mission.

Agile Innovation

Mindful of the uncertainty of the future and the need to be innovative in the face of that uncertainty, we will use an agile method of project management fostering a nimble approach to creating and implementing new initiatives.

Creating Operating Efficiencies

The organization will look to achieve some of its common objectives by actively exploring the centralization of shared activities and will identify and advance synergies across areas of our business.

Building on Our Strengths

We will build on what we already do well, such as developing and expanding mission activities that consistently assess and respond to patient needs, fostering a highly diversified and mission-driven revenue portfolio, and integrating volunteers into all aspects of the business.  We will explore further innovating in those areas and maximize our core strengths.

Volunteers

In every area of the business, we aim to expand the volunteer ranks, further engage them in the work of the Foundation, and activate their skills and resources to advance all key activities of the Foundation.

Mission Pillar
Mission Pillar - Strategic Plan

Objective #1

Expanding patient and caregiver engagement

Expand the active involvement of patients and caregivers in the development and execution of the Foundation's mission strategic objectives in order to ensure more inclusive programming that meets patient needs.

Strategy #1

Engage patients and caregivers who represent the diversity in the IBD community (race, ethnicity, age, gender, disease experiences, and other factors) in all mission activities to ensure that Foundation programming is inclusive and responds to the needs of diverse patients.

Strategy #2

Ensure that best practices for engaging these diverse patients and their caregivers are developed and are used as standard practice across mission programming, including advocacy, awareness, education, support, and research.

Objective #2

Improving access to care

Improve access to timely diagnosis and management of care for patients with IBD through a variety of methods, including education, awareness, advocacy, and use of real-world data (health-related data generated directly from patients or during routine clinical care), in order to improve health outcomes.

Strategy #1

Develop educational and awareness programs for patients, caregivers, and providers to improve patient access to multi-specialty providers who can provide care

as appropriate for their medical needs, in order to reduce the average time to diagnosis and improve health outcomes and satisfaction with IBD care.

Strategy #2

Engage industry, payers, and governmental agencies with the use of real-world data generated through IBD Plexus® (the Foundation’s data platform and biobank characterizing the full picture of patients’ disease journeys), and other data sources, to advance discussion on the cost of care and improving access to IBD care, including a focus on medications covered by insurers.

Strategy #3

Expand the Foundation's state and federal advocacy efforts and empower patients/caregivers with tools to help them better address insurance-coverage decisions to improve patient access to affordable care.

Objective #3

Improving remission rates

Improve IBD patient remission rates through initiatives focused on the key drivers of disease diagnosis, progression, and management in order to improve the quality of life of patients living with these diseases.

Strategy #1

Implement an evidence-based clinical approach within the growing IBD Qorus network (the Foundation’s quality of care program), to achieve greater remission rates. Make the broader IBD provider and patient community aware of the learnings from this initiative to emphasize the importance of managing toward remission.

Strategy #2

Develop evidence-based decision guidance regarding diagnosis, disease progression, and management using data from IBD Plexus® and other sources. Create and promote educational programming for patients, caregivers, and professionals to share our research results in order to have a broader impact.

Strategy #3

Fund – and advocate for external funding of – research that accelerates understanding of 1) the biological mechanisms underlying disease remission, such as the normal state of the mucosa, healing, and relapse, and 2) key clinical drivers of remission, in order to generate research findings that lead to better management strategies and higher remission rates.

Objective #4

Advancing new therapies and innovative products

 Advance new therapies and innovative products by supporting the discovery and development of those that address unmet patient needs across diverse populations, leading to improvements in patient quality of life and cures.

Strategy #1

Provide funding and other resources to outside institutions and companies to speed the development of new products that address unmet patient needs.

Strategy #2

Move forward specific therapeutics and diagnostics that can be uniquely addressed by the Foundation through internally managed research programs that take advantage of IBD Plexus resources. The goal of these efforts would be to advance the products to a stage where an outside entity would develop them further in order to be used for patient care.

Strategy #3

Advance the discovery, validation, and use of biomarkers through the use of Foundation resources and partnering with key stakeholders to advance precision medicine in IBD.

Strategy #4

Accelerate enrollment of patients into clinical trials by engaging key stakeholders, including patients and caregivers from diverse communities, providers, industry partners, and regulatory groups, in order to more quickly advance promising therapeutics towards regulatory approval

Strategy #5

Support research that addresses unmet clinical needs across diverse populations by improving understanding of the underlying human biology, using bedside to bench approaches that can lead to new drug targets and biomarkers.

Objective #5 

Supporting a pipeline of committed clinicians and researchers

Attract, support, and develop a pipeline of innovative and successful clinicians and researchers to advance the Foundation's research priorities and educational programs.

Strategy #1

Support the career development of future leaders in IBD research who are aligned with the Foundation’s mission, through the flagship training and junior investigator awards, with attention to representation across gender and those from backgrounds traditionally underrepresented in medicine.

Strategy #2

Continue existing and develop new programs and processes to engage trainees, both clinicians and researchers, as well as junior investigators, in priority research areas and educational programs for the Foundation.

Strategy #3

Create mechanisms to support mentoring and leadership experiences for junior investigators, which are focused on enhancing their ability to obtain subsequent funding and leadership opportunities to support their careers in IBD research.

Revenue Pillar
Revenue Pillar - Crohn's & Colitis Foundation strategic plan

Objective #1

Expanding our reach

Expand the total number of people connected with the Foundation through involvement with mission programs, awareness-building efforts, and fundraising activities to drive greater volunteerism and support. 

Strategy #1

Test and launch activities to attract new constituents including those who represent the diversity in the IBD community (race, ethnicity, age, gender, disease experiences, and other factors) through multiple channels, including awareness and familiarity-building methods, and leveraging new communication and messaging approaches.

Strategy #2

Ensure that new constituents are appropriately and consistently stewarded from the moment they first make a connection with the Foundation, regardless of the channel through which their Foundation journey began. 

Strategy #3

Invest in marketing and technology solutions, people, and processes as well as analytics to support the above strategies for attracting and stewarding new constituents, and to learn what works in order to continually refine strategies and achieve greater reach.

Objective #2

Increasing engagement with principal supporters

Deepen engagement with the Foundation’s top 20% of volunteers, fundraisers, and funders to drive an increase in their giving and expand their partnership in driving increased support from other stakeholders.

Strategy #1

Identify the top 20% and facilitate the ability to analyze, track, and support engagement activities with this target audience.  

Strategy #2

Design messaging and high-touch cultivation tools that deliver enhanced resources to ensure this audience has a strong and meaningful connection to the Foundation. 

Strategy #3

Design and implement engagement tools, including trainings, educational events, and recognition activities to activate the top 20% in driving new revenue.

Strategy #4

Design and implement resources to equip the top 20% in further activating the next 10%. 

Strategy #5

Develop enhanced cultivation and solicitation efforts focused on increasing gift levels from five- and six-figure institutional funders.

Objective #3

Pursuing high-margin opportunities

Expand successful revenue streams with high profitability margins that exhibit potential for continued growth.

Strategy #1

Analyze which existing fundraising programs have the most significant future growth potential. 

Strategy #2

Resource “growth revenue streams” with necessary human and technology support to accelerate growth.

Strategy #3

Develop processes for understanding, evaluating, and showing the value to stakeholders of their partnership with the Foundation.  

Strategy #4

Explore new business partnership opportunities with mission-aligned industries, including telehealth, payers, and other health non-profits.  

Objective #4

Capitalizing on new trends

Build on several newly-emerging revenue generation trends, including Do-It-Yourself (DIY) fundraising activities and virtualized events.

Strategy #1

Refine approach to virtualizing elements of fundraising activities through external benchmarking and our collective Foundation experience in order to expand the reach to, and enhance the experience of, participants. 

Strategy #2

Design infrastructure and resources to enable a greater number of constituents to engage in DIY efforts across revenue campaigns. 

Strategy #3

Invest in technology solutions, people, and processes to capitalize on identified revenue generation trends including virtualization and DIY.

Strategy #4

Monitor and assess additional internal, early experiences and external trends to identify new expansion opportunities as they emerge.

Objective #5

Exploring novel business concepts

Develop at least two entirely new business concepts to further diversify sources of revenue.

Strategy #1

Engage in a process for ideating and piloting entirely new business concepts.

Strategy #2

Identify and pursue untapped niche audiences, and novel approaches to attracting them to the Foundation.

Strategy #3

Invest in technology solutions, people, and processes to attract and engage new audiences and to facilitate the implementation of novel ideas.

 

Click here for a printer-friendly version of the Strategic Plan